 I received the following reply in response to my querey to UK DCUK customer services.
Ignore the confusion about them trying to investigate my problem, I only asked for the official line on what they were or were not willing to do regarding the common aircon pipe fractures at the compressor
********************************* Dear Mr Milligan smart Model: Smart Roadster Coupe Chassis No: *********************** Registration: *************** I write with reference to your telephone call of 8th February 2008, in which you requested our official statement with regards to the air conditioning pipes on the smart Roadster Coupe.
We can hereby confirm that we do not accept there to be a design fault with the air conditioning pipes.
We were sorry to learn that you have experienced difficulties with the air conditioning pipes on your smart. However, as you have now completed the repairs yourself, we are not able to check your smart in a failed state. Therefore, we cannot comment on the fault you have experienced, determine the cause of the failures or conclude whether these failures were due to a manufacturing defect. We trust you will appreciate our position in this.
We apologise we are unable to provide further assistance in this matter, but thank you for contacting us and providing us the opportunity to address your concerns.
Yours sincerely Lisette Klaassen Customer Service DaimlerChrysler Customer Assistance Center N.V. Gaetano Martinolaan 10 NL-6229 GS Maastricht, The Netherlands ********************************************
Strange how they have my car recorded as a CoupƩ???
So there you go!
There is no problem with the pipes |